Frequently Asked Questions

WHAT IS THE DIFFERENCE BETWEEN THE DUTCH AND THE STANDARD VERSION TRICYCLES?

The difference between the models are the baskets. The Dutch version will arrive with front and rear black baskets and there will be a wicker portable insert.

DOES JORVIK HAVE STOCKISTS?

Please refer to the stockists page. We cannot guarantee that each stockists holds show models, please contact them before visiting.

WILL JORVIK BE RELEASING ANY FOLDING ELECTRIC OR LOWSTEP MODELS?

We have a full range of 20″, 24″ and 26″ Folding electric tricycles available in a range of colours.

We now have on sale a Low step electric with a 5″ floor to step over frame.

 CAN I PAY FOR MY TRICYCLE ON FINANCE?

We offer 0% finance on all of our tricycles, please refer to the finance page or use the calculators provided on each adverts.

The finance payment option can be selected at checkout.

I DON’T HAVE A PAYPAL ACCOUNT, CAN I PAY BY CREDIT / DEBIT CARD?

We do have the Stripe option to pay by credit or debit card please follow links at the checkout or if you do not have a Paypal account but want to pay by Paypal, there is an option to pay via a debit or credit card. A step by step guide has been noted below.

> Once the tricycle or accessories has been selected and added to the basket please go through the payment section.

> On the Paypal payment screen where it asks for either Paypal login details or just below ” Pay with debit or credit card”

> Please click on pay with debit / credit card

> Complete the debit/credit card and address information and press continue

> Click on PAY NOW. This will debit the money direct from your chose card and a receipt will be emailed direct to you.

Please Note – If you have any special delivery instructions or any certain requirements please note at payment stage.

DO I GET WARRANTY COVER WITH MY TRIKE?

We offer a one year parts warranty from the date of purchase (subject to T&C’s).

Please ensure that you retain your proof of purchase, as this will be required if any claim is made while your tricycle is under guarantee. Please also note that the guarantee is non-transferable if the tricycle is sold on.

DELIVERY INFORMATION

We ship worldwide, once the postcode has been added the delivery chargers will be calculated.

Postage and packing to mainland UK is FREE (selected tricycles only).

We try to dispatch all our in stock items within 1 working day of the order being placed. Please allow a further 3 to 5 working days for delivery (This may be longer due to bank holidays/busier periods or if the order purchased is on backorder). Delivery times to Worldwide Countries, Europe, Highlands, Channel Islands and the Republic of Ireland will vary. Please Note – we will update you accordingly of any delays.

Buyers outside the UK are reminded that the currency is GBP.

We package all our trikes in recyclable bubble and cardboard cartons to prevent unnecessary waste and to help the environment.

If export shipping costs/taxes occur it is the buyers responsibility.

WILL I BE GIVEN AN EXACT TIME OF DELIVERY?

We can offer an hours delivery time slot for UK using the the DPD courier service (mobile phone number required). Palletised shipments or outside UK mainland we will give a date of delivery but cannot give an exact time. The average time is between 8am – 6pm Monday to Friday . AM weekday deliveries and Saturday deliveries can be arranged but further charges apply and prior contact to our office will be required to make the arrangements.

Please Note – Although DPD strive to make the estimated time of delivery which is given, please allow 48 hours before making contact. Any delays we are made aware of by DPD will be immediately passed on to the customer.

DO THEY COME ASSEMBLED?

The Odin Mountain trike range does arrive 9o% built on a pallet. All the other models do require assembly.

At Jorvik we do understand this can be difficult. Please contact the offices on 01904 848988 or LiveChat and a staff member can discuss your options.

CAN I ARRANGE A VIEWING OR TEST RIDE?

The showroom is open Monday to Friday 9 am – 4pm.

WILL THE TRIKE BE SUITABLE FOR MY HEIGHT AND WEIGHT?

Please refer to our size guide page, which has all the dimensions and advised rider guides.

WILL THE FOLDING MODELS FIT INTO MY VEHICLE?

We have given the full folded and unfolded dimensions on the size guide page . We cannot answer on specific car models as we do not have the boot sizing.