Frequently Asked Questions:

WILL JORVIK BE RELEASING ANY FOLDING ELECTRIC OR LOWSTEP MODELS?

We have a range of 24″ Folding electric tricycles coming into stock in the next few weeks. They will be available in a range of colours.

We are currently in the process of designing a lowstep electric and non electric model and they will be available in the near future.

Please contact us via email or phone to place an order as they are selling out fast.

CAN I PAY FOR MY TRICYCLE ON FINANCE?

We are currently in the process of setting up the option to pay through finance and will update the site once this goes live.

Please do not hesitate to contact us for further information.

I DON’T HAVE A PAYPAL ACCOUNT, CAN I PAY BY CREDIT / DEBIT CARD?

We do have the Worldpay option to pay by credit or debit card please follow links at the checkout or if you do not have a Paypal account but want to pay by Paypal , there is an option to pay via a debit or credit card. A step by step guide has been noted below.

> Once the tricycle or accessories has been selected and added to the basket please go through the payment section.

> On the Paypal payment screen where it asks for either Paypal login details or just below ” Pay with debit or credit card”

> Please click on pay with debit / credit card

> Complete the debit/credit card and address information and press continue

> Click on PAY NOW. This will debit the money direct from your chose card and a receipt will be emailed direct to you.

Please Note – If you have any special delivery instructions or any certain requirements please note at payment stage.

DO I GET WARRANTY COVER WITH MY TRIKE?

One year from the date of purchase parts warranty (subject to T&C’s). This excludes normal wear and tear and any consequential damage thus caused.

Please ensure that you retain your proof of purchase, as this will be required if any claim is made while your cycle is under guarantee. Please also note that the guarantee is non-transferable if the cycle is sold on.

DELIVERY INFORMATION

We ship worldwide, please see the drop down menu’s on product pages for prices or contact us for a full postage price list.

Postage and packing to mainland UK  is FREE (tricycles only)

We try to dispatch all our items within 1 working day of the order being placed Please allow a further 3 to 5 working days for delivery ( This may be longer due to bank holidays  / busier periods or if the order purchased on a backlog ). Delivery times to Europe, British Isles and the Republic of Ireland may vary. Please Note – we will update you accordingly of any delays.

Buyers outside the UK are reminded that the currency is GBP.

We package all our bikes in recyclable bubble and cardboard cartons to prevent unnecessary waste and to help the environment.

UK Mainland: Free

Please check as remote areas may have a surcharge.

Export shipping costs/taxes will occur and is the buyers responsibility.

WILL I BE GIVEN AN EXACT TIME OF DELIVERY ?

We will give a date of delivery but cannot give an exact time. The average time is between 8am – 6pm Monday to Friday . AM / PM and Saturday deliveries can be arranged but charges apply and prior contact to make the arrangements.

Please Note – Although DHL strive to make the estimated time of delivery which is given , please allow 48 hours before making contact. Any delays we are made aware of by DHL will be immediately passed on to the customer.

DO THEY COME ASSEMBLED ?

Unfortunate Jorvik Tricycles cannot send any tricycle assembled due to size and risk.. We reflect this in our price and are more than happy to assist in recommending bike shops were possible.

ARE GRANTS AVAILABLE?

There are many organizations that will help with funding and grants, depending on disability or financial circumstances. Please see our recommended list of organizations which may meet your criteria.

> The Barchester Healthcare Foundation

Supports older people and adults with physical and mental disabilities.It is able to help individuals with the cost of items that enhance the person’s mobility, independence or quality of life. This may include items such as a wheelchair, tricycles, stair lift, specialised computer equipment, music lessons and bathroom adaptations. Grants range from £100 to £5,000.

www.bhcfoundation.org.uk

> Glasspool Charity Trust

A National charity providing small one-off grants to individuals in need on a low income.The Trust provides funding for household items such as white goods,tricycles,  furniture, clothing, baby needs, educational computer needs, specialist disability equipment, driving lessons/tests and travel to hospital.The average grant is approx. £230.

www.glasspool.org.uk

> The Heinz, Anna and Carol Kroch Foundation

Provides grants for individuals suffering from severe poverty or on-going medical conditions. It will also support victims of domestic abuse. Grants of £100 to £500 are provided towards hospital travel costs, household items, adaptations or disability equipment such as tricycles. They will not fund holidays or education.

Applications must be made in writing by a recognised professional such a social worker, doctor or Citizen Advice representative who must include the individual’s financial information. Letters must be addressed to: The Heinz, Anna and Carol Kroch Foundation, PO Box 327, Hampton, TW12 9DD.

> Miss Doreen Stanford Charitable Trust

The Trust offers support to the deaf, blind and other disabled people. It also considers children whose families are in financial need. It provides one-off and recurrent grants between £500 and £1,500, mainly for equipment related to sickness or disability.

To apply contact the Miss Doreen Stanford Charitable Trust, 26 The Mead, Beckenham, Kent, BR3 5PE, Telephone:020 8650 3368

CAN I ARRANGE A VIEWING OR TEST RIDE?

The showroom is open Monday to Friday 9 am – 5pm . Weekend or late night viewings can be arranged on request.

WILL THE TRIKE BE SUITABLE FOR MY HEIGHT AND WEIGHT?

All our adverts give a sizing guide however these are just a guide and all our models are height adjustable and will accommodate from 4 ft to 6.5 . If you are uncertain or just want clarification please make contract before purchasing and we will be happy to help.

We have a range of tricycles that will take a maximum user weight of 25 stone.

WILL THE FOLDING MODELS FIT INTO MY VEHICLE?

We have given the full folded and unfolded dimensions in the product description . We cannot answer on specific car models as we do not have the boot sizing.

Please Note – all tricycle dimensions are noted in the product description for all the models throughout the range.

DAMAGED OR FAULTY ITEMS PROCEDURE?

Although very rare ff an item arrives damaged please note this immediately with the courier.

Please take photos of any item or packaging damage.

If on the unpacking stage you notice damages or faults please do not continue to build the tricycle or throw packaging as we cannot accept returns after the build process has taken place.

Always contact us immediately at info@jorviktricycles.com supplying any photographs . Where a staff member will en-devour to reply within 24 hours.

NB: This does not effect your statutory rights.

The buyer is responsible for the safe return of any damaged or faulty parts. It is also the buyers responsibility if they have appointed a 3rd party to build to adhere to the returns T&C’s.