Trike Information –
Complies with EAPC Requirements / UK Laws
Free standard delivery on all UK mainland orders only.(Pallet delivery products such as the Odin off road mountain tricycles are not included)
One free delivery per order. If delivery is refused by the delivery address the re delivery of the item will be the buyers responsibility.
Charges to a change of delivery address once the item has been posted is the buyers responsibility.
Postage charges apply if purchasing in Northern Ireland, Highlands, Non Mainland Areas, British Isles, Republic of Ireland and Europe (Buyers outside the UK are reminded that the currency is GBP). Please see drop down box on product pages or contact us before placing the order for full international postage charges.
International postage charges are for a standard shipping fee. The buyer is responsible for any additional customs and port charges that may occur.
Jorvik Tricycles will not be liable for any additional charges or times delays on international postage.
We try dispatch all our items within 1 working day of the order being placed on a next day delivery service, this time can change in busy periods or if the item sold on a backorder .
Please Note: although we strive to get the items out within this time delays can occur, Jorvik tricycles cannot be held responsible for any delays .
Delivery times to Rest of World, Europe, British Isles and Republic of Ireland will vary. Delivery time-scales are an estimate and may vary.Delays may also occur due to customs clearance, port delays.
Delivery timescales may also change on backordered items due to changes in restock delivery times.
An estimated date of delivery will be given prior to the item being posted. Although our delivery companies strive to meet the estimated date, please allow 24/48 hours from the date of delivery until making contact.we will update you accordingly of any delays .
Please Note – Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed.
3rd party couriers can deliver orders between the hours of 9am and 6pm. Jorvik Tricycles cannot give an exact time of delivery.
If we miss our estimated delivery deadline for the Goods or, in the absence of any estimate being given the date 30 days after the Dispatch Confirmation, you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your Order that delivery within the delivery deadline was essential.
The Goods will be your responsibility from the time of delivery.
Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery.
We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by an Event Outside Our Control or the Customer’s failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
Buyers outside the UK are reminded that the currency is GBP.
Built Tricycles are posted requiring a 6ml allen key as the handle bars will require an adjustment to position into the correct height to suit the rider.
PLEASE NOTE: Built tricycles gears and brakes will require checking before use incase loosened in transit. It is the customers responsibility to ensure brakes and gears are working correctly and adjust accordingly.
Build pallet delivery charges will apply of £100.
We cannot accept paying for returns if the information is noted in the adverts or listings. It is the buyer’s responsibility to ensure they are purchasing the correct tricycle or accessory.
Taxes and import costs are the buyers responsibility.
NOTE: All our trikes are packaged and delivered with the utmost care, but we cannot guarantee they will be blemish free,or that parts may need aligning back into position due to transport .
No tricycle is sold as built unless prior agreed with the customer and will arrive dismantled. As per the adverts we recommend professional build and correct tools.
Any tricycle pre built will be as a goodwill gesture only . Jorvik Tricycles will not be held liable for any build issues and it is the customers responsibility to always carry out a pre ride check before any ride. As this is a gesture, the buyer cannot claim a refund or request a return as faulty on any aspect of the build. The buyer would be responsible for postage costs to return the item on any change of minds.
This will be a one off goodwill gesture and any future build issues / maintenance will be the responsibility of the buyer.
A goodwill gesture build would be done at the buyers request only and in doing so would be agreeing to the above terms.
NB: On delivery gears can get slightly knocked out of alignment , please adjust the adjuster screws slightly or if mudguards out , please gently move back into position.
We want you to have confidence in any purchase made from our site and offer a full 12 months parts warranty from the date of purchase.
Under the warranty we are not responsible for any losses to you or any 3rd party resulting from the malfunction of the product, and we are not responsible for any accidental damage to the product. Your statutory rights as a consumer are unaffected.
Within the warranty, we will supply the new parts and where appropriate advice on fixing. Defective parts must be returned to us for inspection at the buyers cost, the customer is then liable to collect the product themselves or pay shipping costs. Once the warranty period has ended on the product we will only offer an advice service.
Not covered under the warranty –
Break pads, worn tyres and punctures, worn batteries, worn bearings, worn brakes, general wear & tear or damage to any part of the product due to abuse or misuse.
Labour or servicing carried out by anybody from outside of Jorvik Tricycles.
Parts damaged by accidents, neglect, or general wear and tear ( Including Lithium Batteries).
Damage caused by a non-covered part or by any part not purchased from our facility.
Product parts damaged due to not being regularly checked and serviced as recommended in the maintenance section.
Rust or weather damage of any kind.
Bending back any soft metals such as the mudguards as this is made clear in the disclaimer, can happen due to delivery.
It is the customers responsibility to take take care of the tricycle with regular servicing.
NOTE: We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
Extended Warranty will run from the midnight from the final day of the current warranty . Full warranty terms remain.(see above)
Warranties are not transferable.
Proof of purchase must be provided.
All faults must be reported immediately after noticing the fault in writing to email@example.com and photographs or professional reports provided .
Note: Jorvik Tricycles will not be held responsible for any repair work carried out by the customer or any third party.
If the problem is found to be due to neglect/abuse / accident or not covered under the warranty then the cost of replacement parts and repair will be the customers responsibility.
Jorvik Tricycles will not be held liable for any injury or damages occurred whilst using any products purchased.
Conditions and Maintenance
Before the First Ride –
Please ensure the bike is correctly assembled
Check handlebars , wheels , pedals and the saddle are all secure.
Check the gears and breaks operate correctly and that you are comfortable with how they operate.
Check the tyres are inflated correctly
Ensure no nuts and bolts have become loose or dropped out.
Adjust the handlebars and seat to the correct height.
We advise that all products are ridden with adequate safety clothing i.e.; helmets etc.
If the mudguards seem to be misshapen, please gently adjust back into position.
NB: Any adaptations made to a tricycle on a buyers request will alter the terms of the original listing. The adapatation may alter the tricycles original functions.
CLAIMING VAT EXEMPTION –
By signing the vat exemption forms/returning a completed email or completing the vat section and ticking the t&c’s you are declaring that you are either a registered Charity or an individual who suffers with a long term/critical illness or disability and the item will be of benefit to your illness and is for your own personal, domestic use.
The item will have also been adapted solely for your illness .
PLEASE NOTE: There are severe penalties for making a false declaration. If you are in any doubt about your own eligibility, or the eligibility of the goods you are buying, you should get advice from any local VAT office before signing this declaration. If you are found not to be eligible after receiving the VAT discount , you will be become immediately liable to pay the VAT amount owed plus interest from the date of sale.
It is the customers responsibility to ensure the correct item(s) have been purchased and is used in the way intended. This covers all goods sold from our company. The Companies liability will be limited to the value of the goods only and not for any consequential damages, injuries or losses howsoever caused. It is the customers responsibility to check the safety of the product purchased before use and Jorvik Tricycles shall not be liable for any damage or injury caused to the customer, by the use of any of the goods we sell.
We recommend to have the trike professionally built or if it does come assembled please make sure before the first ride to carefully read the information in the cycle maintenance section.
By purchasing our products you have read and agreed to the disclaimer, warranty and terms and conditions set out.
The layout of this website, the graphics / written content used and the collection of contributions are copyrighted. The pages may only be copied for private use, changes may not be made and copies may not be distributed or used for public reproduction. Copying of information or data, especially the use of text, text passages, or pictures requires the prior agreement of Jorvik Tricycles Ltd.
THIRD PARTY RIGHTS
Notwithstanding any other provisions of these terms and conditions, nothing in these terms and conditions shall confer, nor is it intended to confer, a benefit on any third party (for the purposes of the Contract (Rights of Third Parties) Act 1999 or for any other purpose).
These terms and conditions shall be governed by and interpreted in accordance with English Law and industry custom and practice, and the English courts shall have exclusive jurisdiction in respect of any claims or disputes (whether contractual or non-contractual) arising therefrom.
1. All orders you place on this website will be subject to our acceptance in accordance with these terms and conditions.
2. The ‘confirmation’ stage sets out the final details of your order. Following this, we will send you an email acknowledging the Goods you have ordered from us and the delivery services ordered from the delivery service provider. Please note this email is not an order confirmation or order acceptance from Jorvik Tricycles.
3. Acceptance of your order and the completion of contract between you and us will take place on despatch to you by the delivery service provider of the Goods ordered, unless we have notified you that we do not accept your order or you have cancelled it.
4. Please note the Price you pay for Goods supplied by Jorvik Tricycles, and the delivery service provided by the delivery service provider, is the price displayed on this website at the time we receive your order, apart from the following exception:
Whilst we try and ensure all prices on our website are accurate, errors may occur. Should we discover an error in the Price of Goods you have ordered we will inform you as soon as possible. At this time we would give you the option of reconfirming your order at the correct price or cancelling it with monies paid refunded. If we are unable to contact you, we will treat the order as cancelled.
5. All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning.
ACCEPTABLE USE POLICY
This acceptable use policy sets out the terms between you and us under which you may access via www.jorviktricycles.com (hereinafter separately and collectively referred to as the “Websites”). This acceptable use policy applies to all users of, and visitors to, our websites ( including all international).
Your use of our Websites means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions and the privacy and cookie policies.
The Websites may only be used by you for lawful purposes and may not, in any way or event, be used:
1. In any way that is unlawful (under local, national or international law) or fraudulent, or has any unlawful or fraudulent purpose or effect;
2. For the purpose of harming or attempting to harm minors in any way;
3. To send, knowingly receive, upload, download, use or re-use any material which does not lawfully belong to you;
4. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
5. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Websites, or any computer software or hardware.
You also agree:
6. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions;
7. Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.
Returns Policy –
A no quibble 14 day money back guarantee on all purchases . The buyer is responsible for arranging and return postage costs and the product must be returned in an unused, re-saleable condition and in its original packaging and must include any extras . Any damages or wear and tear will be deducted from the refund or the return maybe refused.
We cannot accept returns on assembled tricycles .
Delivery costs will be deducted from the refund amount. £100 Built models and a £35 restock fee / £25 Unbuilt models and a £35 restock fee. If not UK mainland delivery deduction refunds will differ but agreed with the customer.
If the item was built at the customers request build costs will not be refunded.
This does not affect your statutory rights.
All returns to – Jorvik Tricycles, Unit 6 Yorvale Business Park, Hazel Court, York, YO10 3DR
For any queries and complaints please email firstname.lastname@example.org and one of our dedicated team will endeavour to contact you back within 24 hours.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many case you will receive a refund quicker than this. This time includes the transit time for us to receive your returned item from the shipper (5 to 10 business days).
It is the buyers responsibility to ensure the tricycle is the correct size or that they have test rode before any purchase.
Damaged or faulty goods –
IMPORTANT: Please check the tricycle/ parts carefully before the build process as we cannot refund or replace on scratches, breakages, wiring, part damage ,truing, punctures once this has started.
Please check the items carefully and report any damages/fault and include a damage description, any comments made to the driver and photographs .
If the buyer signs for the item as arriving in good condition we cannot accept a damage in transit claim.
Customer satisfaction is our number one priority. If you receive your goods and they are damaged or faulty in any way, you must notify us immedaitley. Do not start the build as we cannot accept returns once this has taken place. We could only offer advice and parts under the warranty.
Jorvik Tricycles Ltd will run an inspection report on the items return to diagnose fault/damage.
Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product as long as the product has not been built. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item ( see 1 year parts warranty). If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
If a return is requested due to a fault or damage not caused by the customer, the item must be returned in the original packaging with any extras.
Any damages which have not been prior notified, proof of build or damage which has been caused in the return transit due to poor packaging this will be deducted from the refund. It is the buyers responsibility to ensure safe return of any items.
If the tricycle or any accessories are returned and damaged or fault has been caused by the customer due to deliberate damage ,accidental damage, wear and tear, or damaged in an attempted build Jorvik Tricycles will write a report and include cost of repair or replacement, which will then be deducted from the refund along with any returns postage costs (where applicable) or the return/refund maybe refused and it will be the buyers responsibility to recollect the item from Jorvik’s depot.
Please use the original packaging when sending your items back and make sure it’s securely packaged; Jorvik cannot be held responsible for any damage during posting.
Once the faulty item is returned and inspected and the fault is confirmed any carriage costs will be refunded by providing the courier invoice.
Jorvik will only cover returns costs for un built items in similar sized boxes only and are not liable for any build or un build costs. If an item found not to be faulty the postage/restock will be deducted. If the item is not in re saleable condition the return will be refused and it will be the buyers responsibility to collect the item.
We will not accept rust/weather damage as a fault and it will not be covered in the warranty. Its is the buyers responsibility to ensure the tricycles care and maintenance.Please refer to our cycle maintenance page for tips and advice.
PLEASE NOTE: It is the buyers responsibility to ensure items safely returned. If there is no packaging causing items to protrude from the box – Delivery will be refused.
RECYCLING YOUR OLD ELECTRICALS: If you’re buying a new electrical item, we will recycle your old one and any other small electricals you have for free. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Please speak to a member of staff for details on how to dispose of your WEEE item.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. We offer all our customers buying new electrical equipment a free take back of their old electricals on a like-for-like basis.
Please Note: Jorvik Tricycles Ltd are not responsible for any build/unbuild costs.
Jorvik Tricycles will not replace parts without the return of the faulty part which will be at the buyers expense.
Tricycles agreed and sold as second or pre damaged as a discounted price are non refundable.
Country of manufacture-
Tricycle parts – made in Asia
Accessories – made in the United Kingdom
We accept all major credit and debit cards, paypal and bank transfer also available.
Customer Service Contact Information:
(Queries and Complaints)
Unit 6 Yorvale Business Park
Tel 01904 848988
(Local rate number, prices may vary if calling from a mobile or outside local area, please check with phone provider )
Registered Address and Registration Number:
Jorvik Tricycles Ltd
Unit 6, Yorvale Business Park
Company No. 08880330
VAT Number: 22544104