1.1           Definitions

1.1.1           “Sale” refers to the transaction in which We sell goods (such as tricycles or accessories) or services to a Customer.

1.1.2           “We” / “Us” / “Our” means Jorvik Tricycles of York Ltd at North Unit Millfield Industrial Estate Wheldrake York YO19 6NA and includes its legal personal representatives, successors-in-title and permitted assigns. Jorvik Tricycles of York Limited is a company registered in England & Wales (No.12898118, registered office: North Unit Millfield Industrial Estate Wheldrake York YO19 6NA , UK). Website: https://jorviktricycles.com

1.1.3           “Customer” means the individual or entity who purchases or agrees to purchase goods or services from Us.

1.1.4           “Goods” refers to the physical products, items or services that are being sold, supplied, or delivered in accordance with these terms and conditions.

1.1.5           “Pre-order” refers to the process of ordering a product before it is officially released or available for general sale. The customer commits to purchasing the item in advance.

1.1.6           “Delivery” refers to the process and terms under which goods or services are provided to the Customer.

1.1.7           “Damage” refers to any physical harm, impairment, or destruction that affects the condition or functionality of the goods (such as tricycles or accessories). Damage is any condition that renders the product unsuitable for its intended use.

1.1.8           “Defect” refers to any fault, imperfection, or flaw in the goods (such as tricycles or accessories) sold by Us that makes them unsuitable for their intended purpose or prevents them from functioning as expected. The defect must be reported within a specified time frame for it to be addressed.

1.1.9           “Assembled” refers to the process of putting together the various parts or components of a product to form a complete, functional item and means that no further assembly is required.

1.1.10       “Part (/s)” refers to individual components or pieces that are essential for the functioning of the Goods and (or)  integral to the main product and necessary for its operation or maintenance.

1.1.11       “Delays” refer to situations where there is a postponement or extension of time beyond the expected or agreed-upon timeframe for a particular service, delivery, or process.

2           Terms of Sale

2.1           We cannot give an exact time of delivery for pre-ordered tricycles or accessories. We will communicate estimated dates, but these may incur Delays.

2.2           Ex-display models, (un-assembled or assembled) are sold on the acceptance that there may be damage to the body or paintwork.

2.3           All ex-display tricycles are excluded from any sales discounts or promotions.

2.4           Certain products are excluded from all sales, promotions, and discounts. These exclusions include, but are not limited to, the following item(s):

- Jorvik Elite Electric Folding Travel Tricycle JET-E16

This exclusion applies to all types of sales, including but not limited to percentage-based discounts, flat-rate discounts, coupon codes, and promotional offers. We reserve the right to update the list of excluded products at any time without prior notice.

2.5           Any sale or offer cannot be applied in conjunction with any other (Offers are not valid with any other offer or reduced item / or cannot be combined with any other offer or sale).

2.6           All tricycles that do not meet EAPC regulations (500w and 750w) must be used only on private land to which the public does not have unrestricted access, and with the landowner's permission - so it is not even legal for a farmer to use one e.g. on a public right of way which crosses their private land) but also on the possible penalties and risks of illegal use on the public highway (prosecution of course but also the near-certainty that any insurance will be invalidated by riding an illegal vehicle - so potential life-changing liabilities in the event of an accident where a third party is injured...). For more information on the EAPC regulations and legal riding age limits.
please see link - https://www.gov.uk/electric-bike-rules. 

2.7           Actual colours may vary. This is because every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

2.8           Models may vary in design to the images on the website as the designs are updated. All images are for illustration purposes so please allow for slight differences to the designs portrayed.

2.9           Tricycles agreed and sold as second or pre damaged at a discounted price are non-refundable.

2.10       Taxes and import costs are the Customer’s responsibility

2.11       Due to the new Brexit regulations, any export costs such as taxes, duty or similar fees is the Customer’s responsibility. Please check with local customs office to clarify charge amounts.

3           Payment

3.1           All prices are displayed in Pounds Sterling inclusive of UK VAT where applicable. 

3.2           The prices of our products and delivery charges are as stated at the time of purchase, except in cases of manifest error.

3.3           Our offer a wide range of products, and while we strive for accuracy, pricing errors may occasionally occur. If the correct price of a product is higher than the price displayed or quoted, we will either contact you for further instructions before processing your order or cancel your order and inform you of the cancellation. We are not obligated to supply any product at a price that is clearly incorrect.

3.4           Please note that all products that you ordered will remain the property of Us until we have dispatched them and received full payment from you for those products. 

3.5           Payment may be made by debit or credit card, through finance or such other methods as listed on the website when placing an order. If for any reason any payment is refused after we have dispatched any product (s) we will have the right to request the payment from you or recover the relevant product (s). We may charge you for any costs incurred by us in recovering the product (s) or seeking further payment. 

3.6            Your Pre-order is only accepted once the pre-ordered product is shipped.

4           Delivery

4.1           Free standard delivery on all UK mainland tricycle orders (Postcode exclusions apply). If the delivery address is chargeable the shipping costs will be calculated at the checkout stage. Next day (postcode exclusions apply) will be discounted to zero unless the item is returned as unwanted where the charge will become applicable.

4.2           If the delivery is refused at the delivery address without prior notification the re-delivery of the item will be your responsibility or a £120 will be levied for recollection from the carrier’s depot. Any charges from a change of delivery address once the item has been posted is the Customer responsibility. 

4.3           Postage charges apply if purchasing in Northern Ireland, Highlands, Non-Mainland UK Areas, Republic of Ireland and Europe (Customers outside the UK are reminded that the currency is GBP). The Customer is responsible for any additional customs and port charges that may occur. We will not be liable for any additional charges or times delays on international postage.

4.4           We try dispatch all in stock, un-assembled tricycles or accessory orders within 3 (Three) working days of the order being placed and items dispatched using an economy delivery service, these times can vary in busy periods.

4.5           Delivery times to the Rest of World, Europe, Highlands, Channel Islands and Republic of Ireland will vary. Delays may also occur due to customs clearance or port delays. Our delivery partners strive to deliver on the date specified however there are occasions where this is not possible due unforeseen circumstances. They will aim to deliver the next working day if this is the case.

4.6           Any dates quoted for pre ordered trikes are approximate only and we cannot be held liable for any costs incurred if the delivery is delayed. We cannot give an exact time of delivery. Where the courier is unable to deliver the Goods, they will either, attempt to re-deliver the following day or leave a card for you to re-arrange a suitable time for re-delivery.

4.7           We do not accept liability for any Delay in the delivery of the Goods, failure to deliver the Goods where the delay or failure is caused either by an event outside our control, or the customer’s failure to provide us with adequate delivery instructions, or any other instructions that are relevant to the supply of the Goods.

4.8           While all our trikes are carefully packaged and delivered with great attention to detail, we cannot guarantee they will arrive completely free of minor blemishes or that some components won’t require realignment due to transportation.

4.9           Once we have delivered any product to you, risk in that product passes to you and you are responsible for its security. 

5           Assembly

5.1           Assembled Tricycles are dispatched with all the required tools as the handle bars will require an adjustment to position into the correct height to suit the rider. Assembled tricycles gears , brakes and tightness of bolts will require checking before use in case loosened in transit. It is the customers responsibility to ensure brakes , gears are working correctly and adjusted accordingly, and all bolts are correctly tightened before use. Please note folded assembled tricycles will arrive folded on the pallet.

5.2           Jorvik JMT/JET tricycles will arrive 90% Assembled. The front wheel, handlebars, fenders and pedals will require fitting, gears and brakes will require tuning and the wheels truing by a professional and all wired connections for electric models must be checked and made secure before riding by the customer or professional. On JMT/JET models the axle collars may also require adjustment or air pressure in the axle ( just remove rear wheel and reattach to resolve this). Depending on the experience of the customer, professional assistance may be required to complete the assembly.

5.3           Ex-display models, (un-assembled or assembled) are sold on the acceptance that there may be damage to the body or paintwork. Assembled models will require brakes, derailleur, gears, tyres to be checked and adjusted before use. The Customer of an ex-display model is responsible for any alterations that is required to the brakes, derailleur, gears, tyres.

5.4           If the customer agrees to a build ( £0 goodwill or paid ) and the customers cancel before dispatch the £60.00 build fee will be liable if the build has been carried out. 

5.5           No tricycle is sold as assembled unless agreed prior with the customer and will arrive requiring assembly. We recommend professional assembly, and the correct tools used. We will not be held liable for any assembly issues, and it is the customers responsibility to always carry out a pre-ride check before any ride.

5.6           Before the First Ride: please ensure the bike is correctly assembled; check handlebars, wheels, pedals and the saddle are all secure; check the gears and breaks operate correctly and that you are comfortable with how they operate; check the tyres are inflated correctly; ensure no nuts and bolts have become loose or dropped out; adjust the handlebars and seat to the correct height. We advise that all products are ridden with adequate safety clothing i.e.; helmets etc. If the mudguards seem to be misshapen, please gently adjust back into position.

5.7           Maintenance and servicing will be the responsibility of the Customer. 

5.8           It is the customers responsibility after the initial bedding in period to ensure all brakes and gears are realigned and adjusted and if any axle pressure to release. 

6           Warranty terms

6.1           We want you to have confidence in any purchase made from Us and We offer a 24-month parts warranty for any tricycles purchased from January 2023 on non-consumable parts.

6.2           The battery is covered by a 6-month warranty from the date of purchase. Proper battery care is crucial for extending its lifespan. Please refer to our Tricycle Care Instructions for detailed guidance on battery maintenance. (Batteries should not be left without any charging for longer than a 2mth period).

6.3           Our frames are guaranteed for 5 years against manufacturing defects that result in structural failure. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications to the frame.

6.4           While the electrical components of Our tricycles are designed to be weather-resistant, they are not fully waterproof. Damage caused by water ingress will void the warranty on the affected component. To prevent water-related issues, please follow the recommendations in our Tricycle Care Instructions.

6.5           Under the warranty we are not responsible for any losses to you or any 3rd party resulting from the malfunction of the product, and we are not responsible for any accidental damage to the product. Your statutory rights as a consumer are unaffected.

6.6           Within the warranty, We will supply the new part (/s) and where appropriate advise on replacing or repairing the Part (/s). The Defective Part (/s) must be returned to us for inspection.  

6.7           The following are excluded from the warranty

6.7.1           Brake pads, worn tyres and punctures, worn batteries, worn /misaligned bearings, worn brakes, general wear & tear or damage to any part of the product due to abuse or misuse, Labour or servicing carried out by anybody from outside of Jorvik Tricycles of York. Parts damaged by accidents, neglect, or general wear and tear (Including Lithium Batteries). Damage caused by a non-covered part or by any part not purchased from or provided by Us. Product parts damaged due to not being regularly checked and serviced as recommended by Us. Rust or weather damage of any kind, any modified tricycles which have been carried out by the customer or 3rd party. It is the customers responsibility to take care of the tricycle with regular servicing (minimum recommended 2 per year) failure to service the tricycle can lead to part failures.

6.7.2           Any modifications carried out, such as adding an electric conversion kit, is done at the customer’s responsibility/risk. Any issues that arise once the modification has been made are not covered under warranty and any accidents due to the modification are not of the responsibility of Us.

6.8           Non warranty and Servicing works are billable at a time and materials basis (labour rate £60.00 per hour and applicable part (/s) billable.

6.9           Tricycles or Part (/s) should be returned to Us in a clean condition in readiness for Our assessment or work to be completed. If there is a requirement to clean the tricycle prior to workmanship commencement this will be chargeable at a rate of £60.00 per hour.

6.10       We reserve the right to determine what Damage is due to defective materials and what is due to product abuse or misuse.

6.11       Where an item is collected under a warranty claim at Our cost and no manufacturing fault is found after a full assessment or We have deemed product abuse or misuse the Customer will be liable for the collection charges, any repairs charges and return costs.

6.12       If the item is not collected within 7 working days unless agreed by management a £5 per day storage fee will payable. 

6.13       If the collection or redelivery is failed without 48hours notice to Us the We will not arrange for another paid collection or redelivery. It will be the customers responsibility to arrange their own transport or collection.

6.14       It is the customers responsibility to ensure the item is properly packaged and protected to ensure no damage is incurred whilst in transit. We will not be held liable for any damage whilst the tricycle is in transit back to Us.

6.15       Warranties are not transferrable, and warranty issues will only be dealt with the customer named on the purchase order (proof of purchase must be supplied). 

6.16       No work should be completed by a 3^rd party without written approval from Us confirming that the quoted costs are acceptable. We will not be liable for cost incurred if these have not been agreed prior to Work commencing.

6.17       If we carry out a repair on an item damaged by the customer, the repair will not be covered under Our warranty, unless the part is replaced with a new one.

6.18       Where a warranty claim; the Defective part must be returned to Us. Failure to return the defective part will result in the warranty claim being invalid.

6.19       Ex Display tricycles have a 6-month parts warranty from point of delivery and any Damages noted at point of sale and the reason for discount are not covered under warranty.

6.20       Your Tricycle must be maintained and serviced at the recommended frequency, if not your warranty may be invalidated.

6.21       If We carry out a repair on a damaged item , that has been damaged by the customer. Then the repair will not be covered under Our warranty. Unless the part has been replaced as new.

7           Defects

7.1           Defects are covered under the Sales of Goods Act 2015

7.2           All Defects must be reported and processed through the Customer.

7.3           Please check the tricycle/parts carefully before the assembly process as we cannot refund or replace on scratches, breakages, wiring, part damage, truing, punctures once this has started.

7.4           Please check the items carefully and report any damages/faults and include a damage description, any comments made to the driver and photographs. Must be within 24 hours of delivery. 

7.5           If the Customer signs for the item as arriving in good condition, we cannot accept a damage in transit claim.

7.6           Customer satisfaction is our number one priority. If you receive your goods and they are damaged or faulty in any way, you must notify us immediately. Do not start the assembly.

7.7           Proof of purchase must be provided. All Defects must be reported immediately after noticing the Defect in writing to info@jorviktricycles.com and photographs or professional reports provided.

7.8           We will not be held responsible for any repair work carried out by the customer or any third party. If the problem is found to be due to neglect/abuse/accident or not covered under the warranty, then the cost of replacement parts and repair will be the customers responsibility.

7.9           We will not be held liable for any injury or damages occurred whilst using any products purchased.

7.10       If the tricycle or any accessories are returned damaged or a fault has been caused by the customer due to deliberate damage, accidental damage, wear and tear, or damaged in an attempted assembly. A Jorvik Tricycle technician will write a report and include the costs of the repair or replacement. This will then be deducted from the refund along with any postage costs (where applicable) or the return/refund maybe refused, and it will be the Customer’s responsibility to re-collect the item from Jorvik Tricycles Ltd depot.

7.11       We will run an inspection report on the items return to diagnose fault/damage.

7.12       Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 28 days then you are entitled to request a full refund of the faulty product.

7.13       Should a fault occur after the initial 28 days, we are entitled to repair and/or replace that item . If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

7.14       If a return is requested due to a fault or damage not caused by the customer, the item must be returned in the original packaging with any extras where possible. (Please refer to our returns policy)

7.15       Any damages which have not been prior notified, proof of assembly or damage which has been caused in the return transit due to poor packaging will be deducted from the refund. It is the Customers responsibility to ensure safe return of any items.

7.16       If the tricycle or any accessories are returned damaged or a fault has been caused by the customer due to deliberate damage, accidental damage, wear and tear, or damaged in an attempted assembly a Jorvik Tricycle technician will write a report and include the costs of the repair or replacement. This will then be deducted from the refund along with any return’s postage costs (where applicable) or the return/refund maybe refused, and it will be the customers responsibility to re-collect the item from Us.

7.17       Please use the original packaging ( where possible ) when sending your items back and make sure it's securely packaged, We cannot be held responsible for any damage during posting.

7.18       If the item is not in re-saleable condition the return can be refused, and it will be the Customers responsibility to collect the item.

7.19       We will not accept rust/weather damage as a fault, and it will not be covered in the warranty. It is the Customers responsibility to ensure the tricycles care and maintenance. Please refer to our cycle maintenance page or ask customer service for tips and advice.

7.20       It is the Customers responsibility to ensure items are safely returned. If there is no packaging causing items to protrude from the box, delivery can be refused.

 

8           Returns Policy (Jorvik ‘ Try Cycle’ goodwill guarantee)

8.1           We offer our customers a goodwill guarantee for our tricycles, which is more generous than your legal rights. This goodwill guarantee does not affect your legal rights if there is something wrong with your product.

8.2           The Jorvik ‘ Try Cycle’ goodwill guarantee gives you 28 days to try and return your tricycle.

8.3           Tricycle must not have done more than 3 miles.

8.4           If you handle the Goods in a way which would not be acceptable in our showroom, we will reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the Goods condition is not “as new”, has done more than 3miles, the packaging is Damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

8.5           Our Customer Service Team can advise you on whether we’re likely to reduce your refund.

8.6           If the tricycle has been assembled to order and you still wish to return it, it must be returned fully assembled and not disassembled before returning. The full built to order delivery costs will be deducted at a cost of £120.00. This is at manager’s discretion . If the management agree, a full assessment will be carried out to check on build damages.

8.7           If the tricycle returned has been assembled by Us Tricycles the costs charged will be deducted from the refund amount.

8.8           If specialised pedals, saddles, handlebars or brake adjustments has been fitted, these will not be refunded and there will be a charge for a technician to remove them. 

8.9           If the tricycle returned has been assembled and without the box, We have the right to refuse the return. If the management agree, We may accept the tricycle and deduct £100 + damage fees re-boxing fees.

9           Returns Process

9.1           To let us know you want to change your mind, contact our Customer Service Team: info@jorviktricycles.com You have to return the Goods at your own cost.

9.2           You must return your Goods (and items supplied free of charge (as part of the sale) to us within 14 (Fourteen) days of you telling us you have changed your mind. Returns are at your own cost, unless we offer free returns when you bought the goods.

9.3           You can bring the Goods to our showroom (details are on our website: https://jorviktricycles.com/ ). You will need your email receipt and the card you paid with.

9.4           You can send the Goods back to us, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.

9.5           A Jorvik Tricycles returns form must be completed and returned prior to returning the tricycle, this can be emailed to you by calling the office on 01904 405338 and requesting the form to be emailed or request one using our contact us page. Please return the completed form to info@jorviktricycles.com. Returns will only be accepted once a completed returns form has been received by Us..

9.6           Where applicable we only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.

9.7           Returns Address – Jorvik Tricycles, North Unit, Millfield Ind Est, Wheldrake YO19 6NA.

9.8           You should expect your return to be processed within 7 working days of Us receiving the return.  

10       Maintenance

10.1       Any adaptations made to a tricycle on a Customer’s request will alter the terms of the original listing. The adaptation may alter the tricycles original functions.

10.2       Tricycles must be serviced at least twice a year in accordance with guidelines.

10.3       Riding in the rain is generally acceptable; however, as a precaution, it is best to avoid riding in heavy or excessive rainfall. Use your discretion—if you find yourself drenched within minutes, we recommend seeking shelter until the downpour subsides. Please note that while our electric components are water-resistant, they are not fully waterproof, so take this into consideration when riding.

10.4       For detailed information, please refer to our Tricycle care documents which are available on our website or via customer service representatives.

11        Recycling your old electricals

11.1       If you’re buying a new electrical item, we will recycle your old one and any other small electricals you have for free. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We can help. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Please speak to a member of staff for details on how to dispose of your WEEE items.

12       What is WEEE?

12.1       The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. We offer all our customers buying new electrical equipment a free take back of their old electricals on a like-for-like basis.

13       Disclaimers

13.1       It is the customers responsibility to ensure the correct item(s) have been purchased and is used in the way intended. This covers all goods sold from our company. The Companies liability will be limited to the value of the goods only and not for any consequential damages, injuries or losses howsoever caused.

13.2       It is the customers responsibility to check the safety of the product purchased before use and We shall not be liable for any damage or injury caused to the customer by the use of any of the goods we sell.

13.3       We recommend having the tricycle professionally assembled or if it does come assembled, please make sure before the first ride to carefully read the information in the cycle maintenance section.

13.4       Assembly and user instructions provided in the boxes are to cover all models, please only use as a guide only.

13.5       By purchasing our products you have read and agreed to the disclaimer, warranty and terms and conditions set out.

13.6       All demo/test rides of a Tricycle whether accompanied by a staff member or not, is at the rider’s own risk and We will not be held responsible for any personal injury or damage to their own or others property. It is at the rider’s discretion whether a helmet is worn or not on demo/test rides. We always recommends a helmet to be worn and if the customer has not brought their own, we will happily supply one if requested.

13.7       We do not accept any liability for loss or theft of belongings whilst visiting our showroom.

13.8       We will not be held liable for any 3rd party costs that have NOT been agreed by Us prior to the work being carried out.

13.9       We will not be held liable for any damage due to the tricycle being ridden in excessive rain, deep puddles or submerged in water.

13.10    Due to your tricycle being made to order, any deposits paid are non-refundable. However the customer can claim the deposit refund if the tricycle has not been delivered within 30 days after the estimated time of delivery stated on purchase.

13.11    Changes to any existing order by the customer is subject to a £25 administration fee.

13.12    For our tyres on ALL models we use either CST or Kenda. Both are puncture resistant. Please be aware no puncture resistant tyre can guarantee that you will never puncture your tyre, but they highly reduce the chances of a puncture occurring.

13.13    Calls maybe recorded for training and security purposes. Please request in writing for DPA access form for copies of calls and emails.( Please note we cannot guarantee all calls are recorded).

14       Copyright

14.1       The layout of this website, the graphics/written content used, and the collection of contributions are copyrighted.

14.2       The pages may only be copied for private use, changes may not be made, and copies may not be distributed or used for public reproduction.

14.3       Copying of information or data, especially the use of text, text passages, or pictures requires the prior to written agreement from Us.

15       Third party rights

15.1       Notwithstanding any other provisions of these terms and conditions, nothing in these terms and conditions shall confer, nor is it intended to confer, a benefit on any third party (for the purposes of the Contract (Rights of Third Parties) Act 1999 or for any other purpose).

16       Jurisdiction

16.1       These terms and conditions shall be governed by and interpreted in accordance with English Law and industry custom and practice, and the English courts shall have exclusive jurisdiction in respect of any claims or disputes (whether contractual or non-contractual) arising therefrom.

17       Entire agreement

17.1       These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

18       Privacy policy

18.1       We value your privacy and therefore do not disclose information to third parties without your express permission. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item, and to store delivery addresses when you register. You may refuse to accept cookies by activating the setting on your browser, however, by selecting this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site. Please click on the following link to see our full privacy policy https://jorviktricycles.com/privacypolicy

19       Accuracy

19.1       All orders you place on this website will be subject to our acceptance in accordance with these terms and conditions.

19.2       The ‘confirmation’ stage sets out the final details of your order. Following this, we will send you an email acknowledging the Goods you have ordered from us and the delivery services ordered from the delivery service provider. Please note this email is not an order confirmation or order acceptance from Us.

19.3       Acceptance of your order and the completion of contract between you and us will take place on dispatch to you by the delivery service provider of the Goods ordered, unless we have notified you that we do not accept your order, or you have cancelled it.

19.4       Please note the price you pay for goods supplied by Us, and the delivery service provided by the delivery service provider, is the price displayed on this website at the time we receive your order, apart from the following exception: Whilst we try and ensure all prices on our website are accurate, errors may occur. Should we discover an error in the price of goods you have ordered we will inform you as soon as possible. At this time we would give you the option of reconfirming your order at the correct price or cancelling it with monies paid refunded. If we are unable to contact you, we will treat the order as cancelled.

19.5       All specifications are advised by the manufacturer; however these can be subject to change by the manufacturer at any time, without prior warning.

20       Country of manufacture

20.1       Tricycle parts - made in Asia. 

20.2       Accessories - made in the United Kingdom, Asia. 

21       Acceptable use policy

21.1       This acceptable use policy sets out the terms between you and us under which you may access via www.jorviktricycles.com (hereinafter separately and collectively referred to as the “Websites”). This acceptable use policy applies to all users of, and visitors to, our websites (including all international).

21.2       Your use of our websites means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions and the privacy and cookie policies.

22       Prohibited uses

22.1       The Websites may only be used by you for lawful purposes and may not, in any way or event, be used: in any way that is unlawful (under local, national or international law) or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm minors in any way; to send, knowingly receive, upload, download, use or re-use any material which does not lawfully belong to you; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Websites, or any computer software or hardware.

22.2       You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions;

22.3       You also agree not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.