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Frequently Asked Questions

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  • general

  • Can I pay for my tricycle with credit?

    Yes! We offer 0% interest-free credit on all tricycles. Please see our interest-free credit page to learn more.

  • I don’t have a PayPal account, can I pay with a credit or debit card?

    Yes! We offer multiple ways to make a purchase. Once you’ve added products to the basket, proceed to checkout and follow the steps. Here you'll be able to select a payment method.

    Don’t hesitate to contact us or asks us anything using the Live Chat feature below.

  • Where might grants be available?

    Funding and grants are available for some people, depending on your disability or financial circumstances.

    Here are a list of organisations which may be able to help.

    The Barchester Healthcare Foundation

    Grants range from £100 to £5,000. Visit www.bhcfoundation.org.uk to learn more.

    Glasspool Charity Trust

    The average grant is approximately £230. Visit www.glasspool.org.uk to learn more.

    The Heinz, Anna and Carol Kroch Foundation

    Grants range from £100 to £500.

    Applications must be made in writing by a recognised professional such a social worker, doctor or Citizen Advice representative who must include the individual’s financial information.

    Letters must be addressed to: The Heinz, Anna and Carol Kroch Foundation, PO Box 327, Hampton, TW12 9DD.

    Miss Doreen Stanford Charitable Trust

    Grants range from £500 to £1,500.

    To apply contact the Miss Doreen Stanford Charitable Trust, 26 The Mead, Beckenham, Kent, BR3 5PE, or call 020 8650 3368.

  • tricycles

  • Can I arrange to view or test ride a tricycle?

    Yes! Our showroom is open Monday to Friday 9am – 4pm (Appointments Only). Weekend or late night viewings can also be arranged. Contact us to book yours.

    How do I know the trike will be suitable for my height and weight? Take a look at our size guide to help you choose the perfect tricycle.

  • Do Jorvik tricycles arrive Assembled?

    The JET/JMT mountain trike range arrives 90% assembled on a pallet. All the other models require professional assembly. We package all tricycles in recyclable materials where possible to reduce our impact on the environment. 

    Please see our approved technicians page for more info. Or use the Live Chat feature below to discuss your options.

  • Do you have any folding electric or low-step models?

    Yes! we have a full range of 20″, 24″ and 26″ Folding electric tricycles available in a range of colours. You’ll also find a low-step electric model with an easy to mount frame.
  • Does my tricycle come with a warranty?

    Yes! All tricycles come with a 12-month parts warranty. Please keep your proof of purchase, you’ll need this if you wish to make a claim.
  • What is the difference between the Dutch and other tricycles?

    Dutch tricycles arrive with front and rear black baskets with a portable wicker insert.
  • What size tricycle should I choose for my height?

    (this is an approximate guide only)

    All tricycles have height adjustable handlebar and saddles. Please contact us if you have any further questions.

    20” wheels: 120cm >165cm
    24” wheel: 150cm > 180cm
    26” wheel: 175cm >

  • Will a folding tricycle fit into my car?

    You can find the dimensions of each tricycle on the product page.
  • finance

  • Are there any other charges or fees?

    There is 0% APR interest and no setup charges, cancellation or hidden fees. DivideBuy reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you complete the checkout process.

  • Are you Interest-Free or are there any hidden charges that will increase the price?

    There are no hidden fees, arrangement fees or interest charges on products you choose to Spread the Cost with DivideBuy.

  • How many instalments can I Spread the Cost over?

    Depending on the total value of your order and the Retail Partner, you may be able to Spread the Cost up to 12 monthly instalments.

  • What are the requirements for credit?

    • Be aged between 18 and 75
    • Be a permanent UK resident and have lived at your address for longer than one year
    • Have a debit or credit card
    • Have a valid UK telephone number
  • What happens if I want to end my agreement early?

    DivideBuy offers the option to repay the remaining balance on your account at any point with no additional charges or fees to pay. You can do this by logging into your DivideBuy account on our website or by calling the Customer Service Team on 0800 085 0885.

  • Will a credit check be performed?

    Yes. DivideBuy uses a third-party credit reference agency to perform a credit check. This is used in combination with your entered details and our own unique algorithm to assess affordability.

  • Will I have to pay a deposit?

    Your first instalment is payable on completion of your order. In some instances, you may be required to pay a deposit based on a combination of your credit score, size of order and number of instalments selected.

  • delivery

  • How much does delivery cost?

    Postage and packing to mainland UK is free on tricycles requiring assembly. Assembled tricycles will incur pallet delivery costs, and remote areas may incur a surcharge.

    We try to dispatch all items within 1 working day of placing an order. Please allow for a further 3 to 5 working days for delivery. This may be longer during bank holidays, busy periods or on out of stock products.

    We also ship worldwide. The cost will be calculated upon adding your postcode.

    Any export shipping costs or taxes that occur are the buyers responsibility. Delivery times outside of mainland UK will vary, but we will update you of any significant delays.

  • Will I be given an exact delivery time?

    For un-assembled tricycles, UK addresses will be given a 1 hour delivery slot from DPD via text/email on the day of delivery.

    For assembled tricycles, UK addresses will be given a 2 hour delivery slot from Palletways via text on the day of delivery.

    We aim to give worldwide deliveries a date but cannot guarantee an exact time. AM/PM and Saturday deliveries can be arranged but will incur a charge.

    Please allow 48 hours before contacting DPD. We will pass on any info of delays to you.

  • Cycle to Work

  • How is my salary sacrifice calculated?

    This depends on how you get paid – weekly, monthly, 4 weekly, etc. Also, how long your Hire Agreement is in place for. For most people, this is 12 equal payments taken from your salary across 12 months.

  • How is the Ownership Fee calculated?

    The Ownership Fee is a set percentage based on the age and value of your Cyclescheme package. At 4 years old, 3% needs to be paid on packages less than £500 and only 7% on packages over £500.

  • How much will I save with Cyclescheme?

    At least 25% - all in! If you’re a higher rate taxpayer, you’ll save at least 35%.

  • What can I get through Cyclescheme?

    Almost any item you need to cycle to work including lights, locks, helmet and clothing.  Go for a trike, a trike and accessories, or just accessories – it’s your choice.

  • What is a Cyclescheme eCertificate?

    A voucher that’s delivered direct to your inbox. Redeem this online or in-store for your Cyclescheme package.

  • What is a Hire Agreement?

    It’s an agreement between you and your employer. This details what you’re hiring, for how long and with what repayments.

  • Why don’t I own the trike straight away?

    Simple answer: tax. To benefit from Income Tax and National Insurance savings, an ‘Ownership Fee’ needs to be paid.

Still Unsure?

We're here to answer any questions you may have.

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