“I oversee the day-to-day running of Jorvik, from product development to acting as a tricycle advisor. Looking back over the past 11 years, there are so many highlights - growing the company, changing perceptions of tricycles, opening showrooms with dedicated test tracks, and even running our first TV adverts.

“But for me, it always starts and ends with the customer. Meeting so many incredible people, hearing their personal stories - some that bring tears, others laughter - and being able to play a small part in helping them discover the freedom and fun a tricycle brings… that’s the real highlight.

“This is why I’ll always dedicate time to being in one of our showrooms. Without our amazing community, Jorvik simply wouldn’t exist.”

“I support the team and make sure all the moving parts of each day run as smoothly as possible. It’s a privilege to work alongside such a customer-focused team, where every conversation and decision is made with our customers’ best interests at heart.

“A real highlight for me has been being part of Jorvik’s growth journey - helping the company become the number one tricycle provider in the UK and bringing joy and freedom to so many people. Hearing our customers’ stories is incredibly humbling. There have been countless moments when a customer has a realisation that they can do simple things again, like cycling to the shop for bread and milk - moments that never fail to bring a smile or even a tear.”

“I oversee a mix of inbound and outbound enquiries, as well showroom activities, all with the focus of building and maintaining strong relationships with our customers. I’m always looking for new opportunities to help people and ensure every interaction delivers an exceptional experience.

“Every day, I have the privilege of connecting with customers, understanding their unique needs, and helping them find solutions that restore their independence and freedom. My role goes beyond sales - it’s about empowering people, building trust, and providing products and services that truly improve quality of life.”

“I look after the technical and sales support side of Jorvik, helping customers with trike issues, diagnosing faults, creating how-to videos, and making sure problems are solved as quickly as possible.

“I’ve been a bike technician for almost 10 years, and I still learn something new every day. The best part of my job is visiting customers and seeing the joy on their faces when their trike is back up and running. It’s incredibly rewarding to see how much freedom and confidence our trikes bring to people’s lives.”

“I look after our internal systems, making sure tricycles are dispatched on time, transport runs smoothly, and pre-orders and stock are all organised - keeping everything moving behind the scenes!

“One of my highlights so far has been visiting our Southampton showroom in the first few weeks after opening. It was amazing to see the space come to life and meet so many happy customers enjoying their new tricycles.”

“I bring the showroom experience to our customers’ homes, allowing them to test ride a Jorvik tricycle in the comfort of their own surroundings.

“A particularly memorable moment for me was doing a home demo for the Ellis family. Carla, who has Down syndrome, couldn’t ride a traditional bicycle. Seeing the joy on her face - and later the videos from her family as she whizzed around - showed me just how life-changing our tricycles can be for our community.”

“I’ve been with Jorvik for quite a while, and my main role is building and preparing our trikes before they head out to their new homes. I take great pride in making sure everything is working perfectly, so our customers have the best possible experience.

“My favourite part of the job is seeing how far our tricycles have developed over the years - it’s amazing to know that more and more people can enjoy them. I also love being part of such a positive team, and (so I’m told!) my laugh helps keep the workshop a cheerful place.”

“I’m Jake, the newest member of the Jorvik team, based at our Southampton showroom as a tricycle advisor and expert.

“Joining Jorvik has been a dream opportunity for me. My son had multiple strokes at birth and lives with Cerebral Palsy, so being able to support customers who may not be able to ride a conventional bicycle and draw on my own experiences is incredibly rewarding.

“Even in the short time I’ve been here, I’ve seen how passionate the entire Jorvik team is about making cycling accessible to everyone. I can honestly say this doesn’t feel like work - it’s a vocation.”